Deon W Pko

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Verified Reviewer
| map-marker Saint Louis, Missouri

Account

It's far too difficult to speak with a live representative, I am being charged monthly for an account that I don't need nor no longer want.
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User's recommendation: Direct line for customer complaints and issues.

Raymond N Dfc

I have 1 device yet I have an admin

Google Workspace - I have 1 device yet I have an admin
I have been locked out of my Gmail account. Because of a step 2 verification I had made by adding my personal phone number to my Gmail account. Later I had removed the personal phone number from my Gmail account for convenience sake. Now I have been locked out. Help me unlock my Gmail account and access my valuable personal information.
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Preferred solution: Unlock my Gmail account for me to access my valuable personal private information.

Anonymous
map-marker Kingston, Kingston

It was ***

Google Workspace - It was ***
Google Workspace - It was *** - Image 2
No one answered my call I need help setting up my workspace my email is info@***.store CNAME IS 673c7f-6d.myshopify.com Im annoyed I will cancel subscription if no one helps
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Eduardo N Etb

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Verified Reviewer

Problem was not resolved!

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I am unable to sign into a business account. I could not reach an actual person. Automated helper hung up on me without resolving or recognizing issue. Terrible customer. I need to reach someone who can help. I e been paying over 6months for an account I cannot access! I need to reach someone to get this issue resolved!
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Loss:
$196
Pros:
  • Easy to create accounts
Cons:
  • Hard to get an actual to person to get issues resolved

Preferred solution: Full refund

Denise P Qpw

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

If I had the information I wouldn't need to reach out for help

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If I had the information I wouldn't need to reach out for help oh my God. Why won't you help me please please please
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Anonymous
map-marker Grand Prairie, Texas

I am more confused trying to contact with google workspace then I am about the problem I am having with multiple charges I received for one account

I am more confused trying to contact with google workspace then I am about the problem I am...
I am more confused trying to contact with google workspace then I am about the problem I... - Image 2
I tried to contact google for getting multiple charges that dont make sense but being able to contact them is more complicated then my original issue
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User's recommendation: They should be transparent with charges and be able to be supportive

Denise P Qpw

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Verified Reviewer

I need help with gmail

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I am administrator but I cannot get into my account and you guys are going to start charging me tomorrow
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Loss:
$7

Preferred solution: I would like to not have my account charged since I have not been able to use it

Leslie B Hqd

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Verified Reviewer

It was impossible to talk to a live person, and so I couldn't report a fraudulent charge on my debit card.

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I was going over last year's bank statements and saw that I was wrongly charged for Google*GSuite from August to October. I never signed up for this. $12 in August, $36 in September, and $12 in October. That is $60.In September I got charged 3times. But it was impossible to talk to a live person. The AI voice made it so complicated, the number I got didn't work, etc. I want a refund.
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Loss:
$60
Pros:
  • I never used it and never signed up for it
Cons:
  • Charged me mistakenly

Preferred solution: Full refund

User's recommendation: Do not deal with these scammers.

Silke O

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Verified Reviewer

Can't reach customer support

Hi, We set up a child email account when he was about 10. He is now 15, but cannot receive any emails from googlegroup email accounts. We have tried to give him ownership of the account, but keep getting error messages. He needs to be able to receive googlegroup emails from the various clubs he participates in. How do I fix this. Best, Silke
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Preferred solution: My sons email off of my family link so he can receive google group emails from boyscouts

User's recommendation: don;t use family link to set up any child accounts... you can never turn it off

Cynthia T Iyt

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Verified Reviewer

Tech support - NON EXISTENT-- do not buy

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Horrible. Literally took 2 days to get a phone number and person to answer. I was given instructions, which I followed. I was told to wait a couple hours. I waited 20 hours. The problem still exists. It is not hard to accomplish what I wanted with other products. Workspace is a RIP OFF.
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Loss:
$1000
Pros:
  • It is allegedly industry standard
Cons:
  • You cannot get support

Preferred solution: RESOLUTION TO MY PROBLEM!

User's recommendation: RUN, don't walk, and go with Protonmail or something else

Patrick C Zfz

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Verified Reviewer

My email isn't workingEmail email not working phone being recognized as a Samsung 134dl my phone is in fact a Blu-ray too 131 DL I can't download upload I of all of a sudden I can't do anything TracFo

Formerly had Samsung phone 134 deals two of them would straight talk count was closed shut down I believe I was hacked numerous alerts from straight talk Google Facebook got a Blu-ray too 131 DL which I'm older my hand talking to one right now I can't do anything it's being recognized as a Samsung phones I'm unable to download upload do anything all my accounts are it's unbelievable TracFone can't do anything I've been and this is over a month I've been putting stuff on here nobody's gotten back to me I know like I had and I can even tell you who asked me please somebody help me there's got to be a way they can get a phone number for emergency stuff like this this is my only device I've been living in middle of nowhere of state New York this is craziness and everybody's been aware straight talk Google or where would the issues Facebook was aware with the issues because I've been getting alerts for months now on the old Samsungs they were destroyed burn to a crisp in a fire they don't exist TracFone is done everything they could trying to remove them from the phone now it's taking over the phone I need help please

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Loss:
$200

Preferred solution: I want my phone fixed working properly I want my accounts to be made secure and I would like a refund for all I've lost not only having to buy more and more and more data another phone we've got lost work time now

2 comments
Guest

Right now Cellur systems are down. If you use your cell for MFA it may not work.

Depends on what you use. If you receive a text for MFA it is down since 4:30am EST.

Patrick C Zfz

This is better nightmare start all the way back to beginning of December when the Samsung phone apparently was infected or something it was no got locked out it had I don't know yet you would call just a total breakdown phone took on a mind of its own end of having to get rid of that get another phone same thing happened to that nobody even thought that they're looking Wonder might have been hacked or I now know I've been hacked I've got to buy a third phone I went with I left straight talk Samsung and went with the TracFone and the Blu-ray too I thought it was going to be better and and customer service was much better but now it's got to the point where they can't do anything they can't even give me tackle advice you got to get a hold of Google so for a month straight if not a little bit more I've been reaching out to the community numerous numerous the emails and text to Google Facebook Instagram and they were sending me alerts them in multiple locations I'm getting no response and I'm losing her other days and and this is getting ridiculous

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Resolved
Simcha C

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Verified Reviewer

Resolved: I want to close my account in workspace and receive my refund

Google Workspace - I want to close my account in workspace and receive my refund
Hi guys...48 hours i am trying to talk with someone in the workspace and no one answers me! I want to cancel my subscription in the workspace and receive my money back. Was 14 days free and you guys took 75 shekels from my account without my authorization . Please close this account and i am waiting for my refund. Thank you. Simcha Claudia Ben lev.
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Preferred solution: Full refund

User's recommendation: I recommend to talk to Pissed Consumer team. They will help you!

Anonymous
map-marker Jacksonville, Florida

I need my domain’s access information

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I don't have still no access to my domain. It is extremely complex to get an answer via website.

I wanted to have an email address for $6 a month.

I was also offered a domain. I thought good idea and accepted. In the end, however, $6 became $21. Then I didn't want to continue.

But without paying, I didn't get access to my other email address. So I paid so I can cancel again. That's what I did. But the domain is only associated with this email address.

I don't have a phone number from customer service.

The number I'm getting doesn't work. I can't write an email to customer service because I can't get an email address.

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Wayne B Wab

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Verified Reviewer

Fake games

I been playing one of your game on play store call Panda Fortune on 9 and 10 of March 2024 and I won a lot of $17.000 and got no money paid to my PayPal account. This my PayPal account number {{Redacted}} and my email address wbmisty59@***.com. I paly a lot of money making games and get no money back. So I'm not very happy all your money making games are just fake games
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Christine C Xzc

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Verified Reviewer
| map-marker San Francisco, California

I am contacting you regarding my case

I would like or to know why my case was removed from google , if it was removed because you were told to remove it by an Amanda Hickman , I need to be notified because i will be taking legal action against her .She does not have the authority to remove the content this is my case and the minor is only identified by the first name therefore she does not have any authority to have it removed . I fought 8 years on this case it is my case I am the only person named Christine Coggins and I would ask that you return everything that was removed back onto Google . you can contact me at (415) 304-**** or my email at christinecoggins@***.com...

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Anonymous
map-marker Skien, Vestfold Og Telemark

Login Issue and Unauthorized Charges

Dear Google Workspace Support Team,

I hope this email finds you well. I am reaching out to bring to your attention a pressing matter concerning my Google Workspace account.

Regrettably, I am currently facing challenges logging into my Google Workspace account, despite not having engaged with any subscription services recently.

Simultaneously, I have observed that my credit card has been charged twice for Google Workspace services without any corresponding activity on my part.

I kindly request your immediate assistance in resolving the login issue and, if possible, expediting the reimbursement of the erroneously deducted amounts. I sincerely appreciate your prompt attention to this matter to ensure a resolution before the upcoming billing cycle.

Thank you for your swift assistance and understanding.

Best regards,

Mikal Okubazgi Tsegay

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