Google Workspace
Google Workspace Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Workspace has 1.5 star rating based on 202 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Google Workspace to a friend or colleague.
- Rating Distribution
Pros: Misleading, Never used, Reaches a lot of ppl.
Cons: No customer service representative access, Cannot reach customer service, No customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Workspace has 1.5 star rating based on 202 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Google Workspace to a friend or colleague.
- Rating Distribution
Pros: Misleading, Never used, Reaches a lot of ppl.
Cons: No customer service representative access, Cannot reach customer service, No customer support.Recent recommendations regarding this business are as follows: "Don't recommend in the slightest!", "Don't use Google pay", "Hard to cancel g suite", "I would not recommend Google Workspace for a small business", "Go somewhere else.".
Most users ask Google Workspace for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Google Workspace Reviews
"Late on payment"
Could you please tell me how and where to go to put in my credit card because I use Google a lot and I need the app. Of course you have my email address but...
"Request a refund for a wrongly made payment"
I was subscribed to the Google Admin console/domain. From there, I paid around £10; this slowly increased over the year, which is typical. Yet, if you start...
Jacksonville, Florida
I don’t have email . Canceled months ago. Why am I being charged?
Cancelled my business email months ago. Talked to someone from your business when o cancelled and he said it was closed.
I cant even access it. Im still being charged.
Dont understand. Also why is it so hard to get someone on phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't Sign In
It won't let me log in to my admin account at all. I've been trying everything and every way to log in, and I have no luck getting it. I don't know what to do, honestly.
- No pros
- No cons
Preferred solution: Cancel Subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Can’t get help! They have been charging our Nonprofit thousands . Ripping us off!
We have been experiencing ongoing issues with our Google Workspace account that have not been resolved despite multiple attempts to contact support. Our organization should be enrolled under Google for Nonprofits, but our account is currently being billed at business ratesabout $800 per monthwhich is a significant and inappropriate charge for our nonprofit status.
We have reached out to support numerous times through the chat system and were repeatedly transferred from one representative to another with no consistent communication.
Each time, we had to restate the entire issue, which was both time-consuming and unproductive. Eventually, we were told by a supervisor that the matter would be corrected, but there has been no follow-up or change to our account.
We are requesting immediate review and correction of our account classification to reflect our nonprofit status and the prompt reversal of any incorrect billing charges.
- Service
- No support for billing issues or corrections
Preferred solution: Price reduction
User's recommendation: Be weary of support for Google products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
My clients are not receiving my emails which is costing my business money
It has been a nightmare to contact anyone that can help me resolve my issues. None of the automated answers to my questions were helpful.
There is no technical support for the Google Workspace email program. My emails show sent, but my clients are not receiving them. I have tried for hours to find a solution on their website, but have not found any working solutions.
There is no live technical support offered for this service, which leaves me with no solutions for my problems.
- We needed emails that were from our business
- There is no support for you if you are having issues
Preferred solution: I would like to obtain access to the administrator module. If I am not the administrator, then I would like help in changing the administrator.
User's recommendation: I would not recommend Google Workspace for a small business
Jamaica Plain, Massachusetts
I want to take off Clarkephotography off the beginning of my email I just pay and create thank you
I made a mistake and put clarkephotography at the beginning of the email I've created, and it doesn't look right, so I want to take off clarkephotography@***.com and just make it info@***.com.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
No customer support
The person that we hired to set up our workplace account is no longer available for contact or assistance. I assume that he is our administrator as I cannot log into my workplace administrator account console to make needed adjustments.
Some of my clients are not receiving emails, which is costing my business money. I have spent hours trying to determine who is the administrator and I cannot find any help through their website, and there is absolutely no way to contact a person for assistance unless you want to purchase a new account from them.
Amelia, Ohio
Cancel Google Gsuite
I have been trying to cancel the Google G Suite since June. I cannot access my account since the site has been deactivated and cannot access through the admin logon.
I need this automated billing to stop immediately. Do not bill any further charges to my credit card!
Dan Elmore
Preferred solution: Cancellation and any refund
User's recommendation: Hard to cancel g suite
Tupelo, Mississippi
Banned on YouTube
Nothing happened. It's possible that Google hung up on me. I got banned on YouTube for clicking a video game walkthrough.
Preferred solution: Apology
User's recommendation: Go somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere was no person answering my call although it was connected!
Although I called Google directly, only the AI gave unintelligible answers. I googled Google Workspace experts near me.
None were nearby.
Those Google Help articles were dated. Quite frustrating.
My primary frustration stems from the lack of effective support available. The Google self-help articles are often contradictory, and the AI customer service directions are not tailored to my specific situation.
Furthermore, it has been impossible to speak with a human representative who understands the complexity of my problem through the Google customer service numbers I've found online.
Specifically, my admin console has an email address that is not sending or receiving business emails, despite my diligent efforts to follow directions for redirecting MX and DNS records from my host.
A significant amount of my time as a business person has been wasted trying to navigate this tangled path to a solution. I've spent a week researching through a maze of contradictory Google self-help articles and ineffective AI directions.
Google needs to do better in providing clear, consistent information and accessible, knowledgeable human support.
- Generally inexpensive costs of google workspace
- Lack of human agents to support specific problems
Preferred solution: Looking to get one working business email in the admin console and a deletion of those licenses no longer needed.
Abidjan, Abidjan Autonomous District
I get charged. I never submitted
For the last 4 montes my account is being charged 19.12 euros for Google suite.
I do not know why.
I never submitted to this service.
This needs to stop.
Memphis, Tennessee
Money taken from my Google pay
Someone took money from my Google pay account and I want it back this is not something I approved nor did I verify this action and I want my money back
User's recommendation: Don't use Google pay
Philadelphia, Pennsylvania
Csncel free trial
Phone number no longer takes calls. Was not helpful. I want to cancel my free trial, and they are making it impossible.
Preferred solution: Full refund
Tampa, Florida
Email not working
I set up a new account; I was not given the option for the cheaper account, and now it is not working. I cannot send or receive messages.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Subscription
You have charged my debit card and I dont have a subscription with you. This is a very huge issue and I need the money refunded to my account are Ill will take other actions. Thanks
Preferred solution: Full refund
User's recommendation: Don’t give your card information to google
Dadeville, Alabama
Dispute 2 subscriptions to Workspace. I didn't authorize
I received an email for a payment method for Workspace. I didn't authorize these purchases. Please unsubscribe any account connected to my debit card ending in 5524.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradford, Bradford
Request a refund for a wrongly made payment
I was subscribed to the Google Admin console/domain. From there, I paid around £10; this slowly increased over the year, which is typical.
Yet, if you start the subscription now as a new user, it's cheaper, which makes no sense after being with them for over a year. Anyway, I cancelled my subscription and deleted my account, but they have now proceeded to take the payment today. There is no way I can contact the Workspace team, as you require a special code or section to go to in the domain. Bear in mind, I have tried to reopen the account, and it still won't allow it.
It looks like I'm not getting my £14 back for an unused service that was wrongly taken out of my bank! Never get anything with Google, or you will pull your teeth out trying to get in contact!
- Have the appearance you have your own person email and 2tb storage
- Its not an easy platform and overpriced
- Cant ever get in contact with them
Preferred solution: Full refund
User's recommendation: Don't recommend in the slightest!
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Right there with you! I've tried everything and can't get any help.